Customer Services – Claims

Our Hassle Free Claims Process

Real Insurance Group – Claims Process.

If you need to make a claim on your policy or had a claim made against you, we’re here to help.
Our dedicated claim handlers are here to help you through the claim process.

We are NOT a call centre – you will ALWAYS have a  named point of contact to assist you



Monday to Friday, 9:00am to 5:00pm (excluding bank holidays)

STEP 1 – Contact US

Contact our Claims Department on the number above.

STEP 2 – Dedicated Claims Handler

You will automatically be allocated your Claims Manager who will be your point of contact and will work with your through the claim process from start to finish.

STEP 3 – Claim Preperation

Together we’ll review your claim based on what your policy covers, together with all supporting documents, information and evidence

STEP 4 – Keeping you up and running

While your claim is being processed, we may be able to provide support to reduce any disruption to your business.

What we may ask you for?

(1) Your policy number and personal details

(2) Incident details including where the incident took place

(3) Any documents, information, photographs or video footage to support the claim

(4) A crime reference number if attended by the Police

(5) If a claim against you, we will need to see all correspondence between you and the claiment includint any contracts (if applicable)

Call Back

If you prefer us to call you back, please leave a prefered time, contact number and details of your requirements, and we will contact you on your prefered date and time.

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Happy with our service – please leave a review on our Reviews Website. We welcome feedback from our clients to help us improve our product ranges and services.

We deal with businesses throughout the UK, and our experience insurance broking team are here to provide independent and impartial advice to help you get your business properly insured at the best possible price.

Real Insurance Group

Real Insurance Group are an established, independent insurance broker with many years of experience helping our clients to find the right cover at the right price for their business.  Our dedicated team have a detailed knowledge of the industry you work in and they will take the time to get to know your business too.

Our approach combined with the longstanding working relationships we have with a large range of insurers around the world means we can provide our clients with insurance solutions that other simply can’t.

Real Insurance Brokers UK
Real Insurance Brokers UK